Warranty cover.

Cover periods

• New, sealed devices — manufacturer warranty as stated by the brand, supported by us for the duration.
• Pre-owned and open-box devices — 3 months Gadget360.ng cover on hardware faults, from the delivery date.
• Batteries and charging accessories — 1 month cover against failure.
• Cables, cases and consumable accessories — 7-day dead-on-arrival cover.

The cover that applies to your unit is the one we confirm in writing in your WhatsApp order thread or on your receipt.

What is covered

• Hardware faults that were not caused by use — motherboard, charging port, speaker, camera or display failure.
• Battery health falling well below what was stated at sale, within the cover period.
• Software faults on the original operating system that we cannot resolve remotely.

What voids cover

• Physical damage: drops, cracked screens, bent frames, crushed ports.
• Liquid damage, including corrosion visible on the liquid-contact indicator.
• Repairs, part swaps or board-level work by anyone other than us.
• Broken seals, removed serial numbers or tamper stickers.
• Unauthorised firmware, jailbreaking, rooting or bypass software.
• Loss, theft, or damage from an unstable power supply or a non-genuine charger.

How to claim

• 1. Message our WhatsApp line with the device, the fault and your order reference.
• 2. Back up your data and sign out of iCloud, Google or your console account — we cannot service a locked device.
• 3. Bring the device to Ikeja or Computer Village, or arrange a pickup with us.
• 4. We diagnose, then repair or replace. Where neither is possible within the cover period, we refund.

Turnaround

Most in-warranty repairs are completed in 3–7 working days. If a part has to be sourced we tell you up front and keep you updated in the same WhatsApp thread.

Your data

Always back up before a repair. We are not able to guarantee data on a device sent in for service, and some board-level repairs require a full wipe.