Returns & refunds.

The short version

Inspect and test your device before the rider leaves or before you leave the store. If something is wrong with what you received, message us on WhatsApp within 7 days of delivery and we will repair, replace or refund it.

What we accept back

• The item is faulty, damaged in transit, or does not power on or hold charge as described.
• The wrong model, colour, storage size or configuration was sent.
• The item's condition materially differs from how it was listed (for example, a device sold as new arriving with cosmetic damage).

What we cannot accept

• Physical or liquid damage that happened after delivery, including cracked screens and bent frames.
• Devices with a broken seal or tamper sticker, or opened by a third-party repairer.
• Accounts left signed in — please sign out of iCloud, Google or a console account before returning a device; we cannot process a locked unit.
• Opened earphones, screen protectors and other hygiene- or seal-sensitive accessories, unless faulty.
• Change of mind on a correctly supplied, working item, after it has been used.

What to include

Return the device with its box, charger, cable and any free items that came with it, plus your order reference or the WhatsApp thread you ordered from.

How to start a return

• 1. Message our WhatsApp line with your order details, the fault, and a short video or photo showing the problem.
• 2. We confirm the claim and tell you whether to bring the item to Ikeja / Computer Village or arrange a pickup.
• 3. We inspect and test the device — usually the same day it reaches us.
• 4. We repair, replace or refund based on the outcome and your preference.

Refunds

Approved refunds go back to the bank account the payment came from, within 3–7 working days of inspection. Where a fault is confirmed, we cover the return logistics; for returns where no fault is found, the delivery cost is not refundable.

Items delivered outside Lagos

The same 7-day window applies from the day the item reaches you. Keep the packaging and the logistics waybill — we need it to raise a transit-damage claim.